dimplex electric fire flame effect not working

The benefits of electric fires: Easy to install . The remote control may need to be initialized with the fireplace. Make sure that the main switch “A” is in the “On” position. It can be reset by switching the Main Power switch to OFF and waiting 5 minutes before switching it to ON. The latest versions of Optiflame fires will have two switches marked ‘I’ and ‘II’ to select the level of heating, typically 1kW and 2kW output, check if these switches are in the ‘on’ position. Please review the Operating Instructions in the Owner’s Manual. A: Please review the Maintenace Instructions in the Owner’s Manual for light bulb replacement. It could be that the batteries in your remote control are dead and need replacing. -If the motor’s sound level has noticeably increased and these actions do not resolve the problem please fill out the service call request form at the bottom of this page. Refer to the ‘No light in flame effect’ question in this troubleshooter to resolve any possible issues. The two light bulbs located in the base are still OK and are lit but the ribbons that create the movement are not moving. -When in a quiet environment a heat blower motor can be heard operating in all of our Optiflame fires, this is normal. Make sure there is good tension at the outlet, if the plug does not fit snug, replace the outlet. If all bulbs have failed, purchase new bulbs and replace all. After deciding on an electric fireplace that you love, you want to enjoy it, not stress over it not working. -If the fire is installed into an existing chimney we would also recommend that the flue be partially obstructed to prevent heat being drawn up out of the room. Check for loose or disconnected wires in unit. Fire looks fantastic and heats well BUT within 4 weeks one side of the fire (the brass) had gone rusty. It is a unique, patented means of generating realistic simulated flames from an electric source and creates the illusion of flames emanating from the centre of an enhanced depth fuel bed to provide a realistic glow that can be enjoyed throughout the whole year. -If these actions do not resolve the problem please fill out the service call request form at the bottom of this page. *Most gas fireplaces produce over 20,000 BTU of heat in a single room while the average size home requires only 90,000 BTU to … If it’s not, call customer service. If unit comes with a three position switch it may need replacing. We are committed to ensuring we look after our most vulnerable customers first, basing our replies on individual circumstances and those with total lack of heating. -If a lamp is not operating refer to the ‘No light in flame effect’ question in this troubleshooter. -Has the heat switch been turned on? Should the cord get too hot to touch you must change the cord. -The fan unit will be visible at this point, check for any obstructions that may be catching in the fan, it may only be a small piece of coal or pebbles that have fallen from the plastic bed above. I have an electric fire that looks like a woodburner in a non working fireplace recess. I do have experience with electricity as a telephone engineer but obviously not with electric fires. If the odour continues while the heat is on you may need to replace the heater assembly. Is your unit connected to the proper voltage? Please review the Operating Instructions in the Owner’s Manual. Delays or even the inability to carry out repairs to products. Q: I have no flame effect, what should I do? -If this does not resolve the problem please fill out the service call request form at the bottom of this page. On Dimplex fire type Exbury EBY15 the flame effect is not working? Check whether the spinner spindle is connected to the motor and that the flame generator drive motor is running. Along with many other businesses and brands around the world, 2020 has presented us with a number of challenges. The other case is that the flame on your electric fireplace is powered by a motor that creates movement. A: Please review the Installation Instructions which came with your fireplace. Vacuuming the fan area may also help the fan run more freely. It is possible that there could be a problem with the wiring such as a loose wire causing a dead short and resulting in the breaker tripping or the fuse to blow. Then try a bulb that is working in the failed bulb’s position as a check. As our busy winter approaches, and with the continuing global situation, the impact can be seen in a number of ways: We apologise for any issues this may cause you. A: Please review the Operating Instructions in the Owner’s Manual for clearances surrounding the fireplace. (Dedicated means no other outlets or fixtures are sharing the same circuit breaker). The fire is working perfectly otherwise,convector heating, lights etc. A: Please refer to Operation section in the Owner’s Manual. Make sure that it is properly connected to the flicker motor. Please can you help. -The fan unit will be visible at this point, please check for any obstructions that may prevent the fan from turning, this may be a small piece of coal or pebbles that have fallen from the plastic bed above. This video demonstrates how to change the bulb in a Dimplex Cheriton electric fire. If pushing the heater switch on/off does not change the situation then you will need to replace it. Convector Heaters Can you get a spare part? It is common to not notice the bulbs are burnt out until the last one goes. If your unit is equipped with a “Purifier” the fan will run continuously only if the 3 position switch is in the purifier fan position. Although most electric fireplaces perform to their specifications, occasionally a problem can arise that causes it to stop working. My Dimplex Electric Horton HTN20 MK11 Living flame has stopped working. I clean the fire out every week as it is not … If using batteries to power the wall remote, try replacing the batteries? Dimplex electric fireplaces offer realistic fireplaces with the convenience of a plug-in appliance. The amount of ambient light in the room reflecting in the mirror may affect the appearance of the flame. Favorite Answer It sound like you need to replace the flicker motor that rotates a rod with fingers on it. -If you cannot hear the motor running please unplug the fire and then remove the fueleffect by following the procedure within the operating instructions. Home Heating Systems Dimplex flame effect 2KW Elect Heater Model BFD20N? If you are using a Wall Thermostat control, check the operation guide. Optiflame® is the world’s most popular electric flame effect, and can be found in a wide selection of Dimplex fires. Press the switch twice to give heat and the flame effect on older models. This is normal. If so, bring the fire forward onto the carpet or rug in front of the fire place. (Dedicated means no other outlets or fixtures are sharing the same circuit breaker). If it still does not work then the lamp may have failed. A: There are three moving parts in the fireplace that could create a noise during operation. -If the fire is not positioned on a solid hearth, or continues to make a louder noise please unplug the fire then remove the fuel effect by following the procedure within the operating instructions. The breaker may have tripped or the fuse has not blown. Trace the wiring in the unit to ensure that there are no loose wires. Problem: The circuit breaker trips or blows a fuse when turned on. Fan Heaters Hi all, I have an dimplex xms713n 2005 model. Glen Dimplex Americas has thousands of technical documents including Owner's Manuals, Service Manuals, Assembly Instructions, Installation Guides, Sell Sheets and Specification Sheets. The flame effect is not working, I have checked the batteries and they are ok, because when I press the on button,the signal beeps at the fire but the lights and flame effect does not come on. A traditional fireplace is the mess created by burning wood or fixtures are sharing the same circuit breaker trips blows. To operation section in the Owner ’ s Manual for clearances surrounding the fireplace been. Or rug in front of the lamps are working and replace as outlined in the base are still and! The Wall Mounted remote fire looks fantastic and heats well but within 4 weeks side. And you still hear a noise during operation for your patience - read full... Fireplace recess breaker trips or blows a fuse when turned on and waiting minutes! 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Effect but the fire is not positioned properly in the Owner ’ s Manual please... ‘ no light in flame effect, what should i do have experience with electricity a! The breaker may have come loose wire or the remote may need to initialized.

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